Dispatch time is a maximum of 48 working hours (from Monday to Friday). This time corresponds to the time taken to prepare your order in our warehouse (destocking, checking, preparation of the package, packing, labelling etc.).
An additional delivery schedule must be considered for orders containing an engraved product. This delay may be up 6 business days.
Please be informed that the shipping and delivery times indicated are submitted for an information purpose only and that they might be subject to delays in cases of products unavailability, holidays, transportation strikes or periods of high demand as well as on other force majeure cases.
Return & Exchange
In application of the provisions of Article L12-20 of the French Consumer Code, the Purchaser has a legal period of fourteen (14) clear days to return, at her/his expense, the Product(s) that s/he ordered if s/he does not find it/them suitable or satisfactory. This period begins on the day the order is received. The Product(s) must be returned complete in its/their original packaging to allow for resale as new, to the following address: GLB SAS Parfums Molinard - 60 Bvd Victor Hugo - BP 94210 - 06131 Grasse CEDEX, France. If the aforementioned conditions are met, Molinard will reimburse the Purchaser within fourteen (14) days from the date of Molinard’s receipt of package (the date of Molinard’s receipt suffices to serve as notification of the Purchaser’s exercising her/his right of withdrawal/return), the sums paid by her/him, except for the shipping costs for returning the Products to Molinard, which remain the responsibility of the Purchaser.
Please fill out and return this form only if you wish to withdraw from the contract by clicking here.
IMPORTANT: Following the United Kingdom’s withdrawal from the European Union:
1) For shipments of goods valued at £135 or less, dispatched to a private individual:
As of 1 January 2021, shippers selling goods valued at £135 or less to the United Kingdom will be responsible for collecting and paying UK VAT on such shipments. (20%)
Invoices include all taxes, including UK VAT.
2) For shipments of goods valued at more than £135, dispatched to a private individual:
Invoices do not include taxes and UK VAT and customs duties are collected from the recipient.